Support for your database system is available in the following ways.
Support
Name |
Description |
Mailing list |
http://lists.mysql.com/maxdb Online support using the mailing list is based on MaxDB users mutually supporting each other and is free of charge. You describe your questions and problems in an e-mail to this mailing list. The database development team as well as members of the open source community can answer you. Online support does not guarantee you any fixed response times. The development team monitors and responds to messages in the mailing list. |
Support contract with SAP |
If you are using the database system in an SAP application, then you are given access to the whole of SAP AG’s support infrastructure through the support contract with SAP. |
Support contract with MySQL |
If you are using the database system in other applications (not SAP applications), then you can conclude a support contract with MySQL. |
If you are using the database system in SAP applications as well as in other applications, then you receive support for the SAP applications from SAP AG and support for the other applications from MySQL AB.